EVO
EVO
EVO
Live Support
All sales are final. Once an order has been placed and payment has been processed, no cancellations, returns, or refunds will be accepted under any circumstances. By completing your purchase, you acknowledge and agree that your order is non-refundable and non-returnable.
Evo DNA ships all testing kits via USPS regular mail or equivalent standard postal service.
Delivery times are subject to the carrier’s schedules and may vary depending on location and postal delays. Evo DNA has no control over shipping timelines and is not responsible for any delays, loss, or damage caused by the postal carrier.
Customers are responsible for properly collecting and mailing their samples back to the laboratory using the instructions provided in the kit. Evo DNA is not responsible for delays, loss, or damage to kits returned through mail services.
Average processing time for test results is approximately four (4) to six (6) weeks from the date the laboratory receives your sample.
Processing time may vary depending on:
Evo DNA will make reasonable efforts to deliver results as promptly as possible but does not guarantee delivery within a specific timeframe.
Evo DNA shall not be liable for any indirect, incidental, or consequential damages arising from shipping delays, lost packages, sample quality issues, or laboratory re-testing requirements.
By purchasing and submitting your sample, you acknowledge and accept these limitations.